Frequently Asked Questions
Everything you need to know about shopping with Makera Europe Store
What are your shipping destinations and delivery times?
We ship across the entire European Union and select non-EU countries. Standard shipping typically takes 3-7 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local European payment options such as Klarna and iDEAL.
Are your products covered by a warranty?
Yes, all our products come with a standard 2-year European warranty covering manufacturing defects and hardware failures under normal use.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement, and we will do our best to assist you.